Access arrangements
Yaoza company accessibility arrangements.
The Yauza company makes every effort and invests many resources in order to provide all its customers with an equal, respectable, accessible and professional service. In accordance with the Law of Equal Rights for Persons with Disabilities 1998-1998 and the regulations established pursuant to it, many efforts and resources are invested in making the necessary accessibility adjustments that will result in a person with a disability being able to receive the services provided to all customers, independently and equally.
The Yaoza company is interested in continuous improvement. If you encounter a difficulty or have a suggestion for improvement, we will be happy to hear from you, contact us.
Accessibility arrangements in the restaurant
Below are the existing accessibility arrangements at the public reception center located at Einstein 10 Tel Aviv phone 03-6579080
● There are 3 disabled parking spaces in the underground parking lot adjacent to the restaurant
● There is a sequence of access without stairs from the parking lot or from the street through the entrance to us (including elevators).
● There are accessible positions for receiving service at the reception center.
● There are disabled accessible services near the front door
Accessible customer service
● Entry to the audience reception center is allowed for a service animal designed to help a person with a disability.
● Entry of guide dogs for the blind is allowed
● It is possible to get an exemption from a permit for those entitled to it upon presentation of a certificate.
● In case of need, you can contact the service representatives at the stations to receive assistance in filling out forms.
● You can contact the accessibility coordinator to request access to information in relevant formats
● Employee trainings for accessible service – trainings are held to familiarize the field of accessibility, create awareness among employees and provide practical tools for providing accessible service.
● Accessible call center – the voice response has been made accessible so that the information is conveyed in clear language and without background music.
● Additional means of contact – there are several additional means of contact:
o Frontal service – reception from Sunday to Thursday between 10:00 and 16:00
Phone: 03-6579080
o Email: yauzatlv.restaurant@gmail.com
o Contact via “Contact” on the website (link): https://www.yauza-tlv.com/contact
o Contact by mail: Einstein 10 Tel Aviv Zip code: 6910110
Website accessibility
An accessible website is a website that allows people with disabilities and older people to browse with the same level of efficiency and enjoyment as all other surfers. In Israel, there are about 1.6 million people with disabilities, of which about 751 thousand are working age 20-64. The statistics indicate large gaps between people with disabilities and people without disabilities in all areas of life.
Yaoza Restaurant believes in and works for equal opportunities in the internet space for people with various disabilities and people who are assisted by assistive technology to use a computer.
Information about website accessibility
● This website complies with the requirements of the Equal Rights Regulations for People with Disabilities (Service Accessibility Adjustments), 2013.
● The accessibility adjustments were made according to the recommendations of the Israeli standard (TI 5568) for content accessibility on the Internet at the AA level and the international WCAG2.0 document.
● The tests were tested for the highest compatibility for the Chrome browser.
● The site provides a semantic structure for assistive technologies and support for the accepted usage pattern for operating with a keyboard using the arrow keys, Enter and Esc to exit menus and windows.
● Optimized for display in common browsers and for use on the cell phone.
● In order to get the best browsing experience with screen reader software, we recommend using the latest NVDA software.
● Documents or videos uploaded to the site before October 2017 may not be fully accessible. If you come across such a document or a video, you can contact the accessibility coordinator at 03-6579080 and we will make the information available to you.
● Delivery of information in an accessible format – the company provides its customers with the option of receiving information in accessible formats. The delivery of the information is free of charge and intended for people with disabilities. For inquiries and information on accessibility, you can contact the company’s accessibility coordinator, whose details appear later in the statement
Ways of applying for requests and suggestions for improvement regarding accessibility
It should be noted that we continue our efforts to improve the company’s accessibility as part of our commitment to allow the entire population, including people with disabilities, to receive the most accessible service.
If you encounter a problem or a malfunction regarding accessibility, we would appreciate it if you would inform us of this and we will make every effort to find a suitable solution for you and handle the malfunction as soon as possible.
Details of the accessibility coordinator at Serafina
• Name: Asaf
• Phone: 03-6579080
Email: yauzatlv.restaurant@gmail.com
Publication of the accessibility statement
The accessibility statement was updated on: 5/30/23
